Introduction

Welcome to www.fixmypremier.com service provided by Ketana Home Collections. You are deemed to have accepted the terms and conditions listed below.

All products/services and information displayed on www.fixmypremier.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. www.fixmypremier.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of www.fixmypremier.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Account and Registration Obligations

Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. www.fixmypremier.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided below. If www.fixmypremier.com has reason to believe that there is likely to be a breach of security or misuse of the www.fixmypremier.com Site, we may require you to change your password or we may suspend your account without any liability to www.fixmypremier.com

You also agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by The Fixmypremier registration form (such information being the “Registration Data”)
  • Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if www.fixmypremier.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, www.fixmypremier.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site

Pricing Information

While www.fixmypremier.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. www.fixmypremier.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, www.fixmypremier.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, www.fixmypremier.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and www.fixmypremier.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that www.fixmypremier.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to www.fixmypremier.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

We strive to provide you with the best prices possible on www.fixmypremier.com as well as in all our group stores under the corporate entity However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without notice.

Cancellation by www.fixmypremier.com 

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. www.fixmypremier.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by www.fixmypremier.com and accept www.fixmypremier.com ‘s decision regarding the cancellation.

Color and Appearance

We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The original colour of the products may differ 2 to 5%.

Out of Stock Products

www.fixmypremier.com is committed to ensure availability and accuracy of inventory exhibited on the website. However, if we are unable to ship your purchased items due to unavailability or damage for ready to ship products, we will inform you within 2 working days of your purchase date and process a refund to your credit card account. All refunds are subject to normal banking procedures.

Return Policy

  • Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
  • Fixmypremier will take 2 working days to review your return request.
  • If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. Fixmypremier will reimburse the courier charges, either in your Paytm wallet or Fixmypremier coupon redeemable on your next purchase.
  • After the product is received, Fixmypremier will verify it against the claim and initiate the replacement or refund accordingly.

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Damaged product delivered – physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under what conditions return/ replacement request will not be accepted?

  • Opened/used/altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • The return/replacement request is generated after 7 days from the date of delivery
  • The damaged/missing product is reported after 2 days from the date of delivery

Gift voucher Lost by Customer

If you have lost the gift voucher after receiving from us and before redeem the same in our showrooms, we are not responsible for the lost vouchers, and the gift voucher amount shall not be refund to you.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on www.fixmypremier.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to www.fixmypremier.com . Further the said information will not be utilised and shared by www.fixmypremier.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. www.fixmypremier.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

Cash On Delivery

  • Cash On Delivery orders will be booked only if your pin code is serviceable for CoD by our Courier Partners
  • Rs.45 will be charged extra for Cash On Delivery service
  • Cash on Delivery is not provided on orders above Rs 5,000/-
  • Only cash payments will be accepted while delivering the order under the CoD format. Demand Draft/ Cheques will not be accepted for orders booked under the CoD method of payment. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment

Manual Authorisation

Our payment gateway team will analyze the payment information for each and every order placed by the customer. While checking your order, if they find some incorrect data, they will request for documents for verification purposes. Customers from the following countries must provide the manual authorisation (for even genuine orders) to process the order. The countries are Nigeria, Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, and Malaysia.

You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by www.fixmypremier.com for redelivery shall be claimed from you
  • That you will use the services provided by www.fixmypremier.com , its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site
  • You will provide authentic and true information in all instances where such information is requested of you. www.fixmypremier.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), www.fixmypremier.com has the right in its sole discretion to reject the registration and debar you from using the Services of www.fixmypremier.com and / or other affiliated websites without prior intimation whatsoever
  • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description

You may not use the Site for any of the following purposes:

  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  • Gaining unauthorised access to other computer systems
  • Interfering with any other person’s use or enjoyment of the Site
  • Breaching any applicable laws;
  • Interfering or disrupting networks or web sites connected to the Site
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Modification of Terms & Conditions of Service

www.fixmypremier.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on www.fixmypremier.com . You should regularly review the Terms & Conditions on www.fixmypremier.com . In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes without your denotative consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Site.

Dispatch Policy

  • All orders will be dispatched within 48 hours after it has been placed.
  • Though we try our best to get your products delivered within 4 days, but in some remote locations it may take 7 days.